Frequently asked questions

I created a website account; why can’t I log in?

Once you complete the online registration form, you will need to verify your email address before accessing the site. We will send you a Registration Verification email, and you must complete the verification within 48 hours, or the link will expire. If the link does expire, you can re-register and be sent a new link. If you cannot find the email, check your Promotions, Junk or Spam folder.


What if I didn’t get the verification email?

If you still cannot find the email, please fill out the Contact Us form and our Customer Services team will be happy to assist you!

I clicked on the Forgot Password link but did not receive the email to reset my password?

Please be sure to check your Promotions, Spam and Junk folder to make sure the password reset email did not go there. If you did not receive an email, that might mean that you do not have a website account setup. You can try and register for a new account, or if you are unable to, please fill out the contact us form, and our service team will assist you in resetting your password.